|
WE
ARE COMMITTED TO CONTINUOUSLY IMPROVE THE SERVICE
DELIVERY SYSTEM AND PROVIDE A FAIR AND JUST SERVICE
FOR ALL TRANSACTIONS BASED ON THE FOLLOWING STANDARDS:
1.
To provide the current year Income Tax Return Form
for:
|
|
-
by the end of February |
|
|
-
by the end of April |
2.
To provide e-Filing facility for the submission
of the Income Tax Return Form
3.
To refund excess payment/to issue repayment of income
tax from the date a complete and accurate Income
Tax Return Form is received via:
|
|
-
1 month |
- post
or submitted by hand
|
-
3 months |
4.
To issue the tax clearance letter within 10 working
days from the date the relevant completed document
is received
5.
To initiate action on the property and land transfer
instruments for the assessment of stamp duties as
follows:
- to
send the PDS 15 Form for valuation
|
-
8 working days |
- to
issue the notice of assessment from the
date the valuation report is received
|
-
8 working days |
- to
endorse the KTN 14A Form from the date the
payment is received
|
-
3 working days |
6.
To assess instruments other than property and land
transfer instruments for:
|
|
-
5 working days |
|
|
-
1 working day limited to 30 instruments per
applicant |
7.
To resolve appeals/objections other than Form Q
within 60 days provided complete information is
received
8.
To process Form Q for submission to the Special
Commissioners of Income Tax within 5 months from
the date of receipt
9.
To take action on letters, faxes, and e-mails by
issuing:
- acknowledgement
letter within 3 working days from the date of
receipt
- letter
notifying progress status within 7 working days
from the issuance of acknowledgement letter if
matters raised need further action
10.
To answer telephone calls within 3 rings
11.
To provide service at the counter within 15 minutes
after obtaining the queue number
TO ENABLE THE IRBM TO DELIVER EFFICIENT SERVICE,
YOU ARE REQUIRED:
1. To register a tax file if you are liable to pay
income tax
2. To report the actual income and claim reliefs/expenses
or qualified deductions in the Income Tax Return
Form
3.
To complete Income Tax Return Form correctly and
to submit either by e-Filing or by post on or before
the due date
4.
To pay tax by the due date
5.
To furnish required information within the stipulated
time
6.
To inform any change in address within 3 months
7.
To keep documents/records for 7 years from the date
of submission of the Income Tax Return Form
8. To submit property and land transfer/share documents
in accordance with the IRBM check-list
9. To pay the stamp duties within 30 days from the
date of notice of assessment
ALL YOUR PERSONAL AND FINANCIAL INFORMATION ARE
CONFIDENTIAL AND WILL ONLY BE USED FOR PURPOSES
ALLOWED BY THE LAW
FRIENDLY
HELPFUL SATISFYING
1-300-88-3010
Amended 01/04/08
|
