WE ARE COMMITTED TO CONTINUOUSLY IMPROVE THE SERVICE DELIVERY SYSTEM AND PROVIDE A FAIR AND JUST SERVICE FOR ALL TRANSACTIONS BASED ON THE FOLLOWING STANDARDS:

1. To serve promptly after the client obtains the queue number during:

2. To issue receipts for tax payments:

3. To process the request for a copy of the official receipt/letter of acknowledgement for payment made within 7 working days from the date the application is received

4. To take action on complaints on receipting errors within 7 working days from the date the complaint is received

TO ENABLE THE IRBM TO DELIVER EFFICIENT SERVICE, YOU ARE REQUIRED:

1. To pay the tax due by using a valid payment instrument within the stipulated time

2. To use the correct remittance slip, or payment form and fill it correctly with accurate information. Please provide on the reverse side of the payment instrument the following:

a. Tax reference number,
b. Name,
c. Payment code,
d. Year of assessment and number of instalments,
e. Year and month of deduction (Schedular Tax Deduction), and
f. Latest address and telephone number.

3. To ensure that the information on the official payment receipt is correct and report any problem on the same day that the receipt is issued. If the complaint is made after the date that the receipt is issued, a written complaint is to be sent with supporting documents

4. To keep the receipt/payment records for 7 years

ALL YOUR PERSONAL AND FINANCIAL INFORMATION ARE CONFIDENTIAL AND WILL ONLY BE USED FOR PURPOSES ALLOWED BY THE LAW

FRIENDLY HELPFUL SATISFACTORY

1-300-88-3010

Amended 01/04/08